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Complaint Policy

 When a Kennedy citizen or business owner wishes to file a formal complaint about anything related to activities and responsibilities of the City, they may file a signed complaint in writing.This form will be provided by the City and may be requested at the City Office. The form can be dropped off, sent by US Mail, or by e-mail.The complainant’s identity is not considered public data and will not be publicly noted.

 

Procedure

  1. The City Clerk will forward a completed Citizen Complaint Form to the appropriate department head or to the City Council for determination of what, if any, action shall be taken. 

 

 2. Formal complaints will not be accepted by telephone.

 

 3. Formal complaints that are submitted anonymously will not be considered valid and action will not be       taken.

 

 4. Complaint Forms submitted by persons who are not citizens of Kennedy nor Kennedy business       
     owners will be brought to the City Council for determination of what, if any, action shall be taken.

 

 5. Once action has been taken, the Council may decline to address the same complaint more than once
     during a three month period of time.

 

 6. Upon the completion of any said action, the complainant will be notified of action taken.

 

 

Policy Adopted by the Kennedy City Council this 12th day of November, 2019.

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